About the Role
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience. QA shall be able to assess how transactions are handled, and identify the areas that need improvement.
QA Shall Ensure That All Agent-customer Interactions Result To Positive Experience And Are Performed In Accordance To Pre-determined Compliance Guidelines, Through, But Not Limited To
Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.
Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.
Provide accurate and impart...
QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience. QA shall be able to assess how transactions are handled, and identify the areas that need improvement.
QA Shall Ensure That All Agent-customer Interactions Result To Positive Experience And Are Performed In Accordance To Pre-determined Compliance Guidelines, Through, But Not Limited To
Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.
Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.
Provide accurate and impart...
Ready to Apply?
Submit your application today and take the next step in your career journey with Acquire Intelligence.
Apply Now