About the Role
Job description:
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
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Essential skills:
College graduate
2 to 4 Years of banking contact Center experince
Basic Understanding of Quality methodologies like Six Sigma, Lean, kaizen etc.
Excellent Communication & feedback/ coaching Skills
Proficient at MS office Applications like PowerPoint, Excel etc.
Willingness to work in shifts
Excellent oral and written communication and listening skills
Exposure to UK Banking / other vertical Collections
͏
Responsibilities:
Audit the number of cases / calls as mandated by the client and track performance
Review calls/completed cases for adherence to internal/regulatory guidelines
Record feedback on Agents & his/her areas of improvements
Bring in necessary changes to the process and consta...
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
͏
Essential skills:
College graduate
2 to 4 Years of banking contact Center experince
Basic Understanding of Quality methodologies like Six Sigma, Lean, kaizen etc.
Excellent Communication & feedback/ coaching Skills
Proficient at MS office Applications like PowerPoint, Excel etc.
Willingness to work in shifts
Excellent oral and written communication and listening skills
Exposure to UK Banking / other vertical Collections
͏
Responsibilities:
Audit the number of cases / calls as mandated by the client and track performance
Review calls/completed cases for adherence to internal/regulatory guidelines
Record feedback on Agents & his/her areas of improvements
Bring in necessary changes to the process and consta...
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