Full-time

Quality Analyst - Mandarin

Posted by Teleperformance • George Town, Penang, Malaysia

📍 George Town, Penang 🕒 February 22, 2026

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About the Role

Overview
We are looking for a WFM Real Time Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. You will initially work from home for 6 months, after which relocation to our Johor Bahru office will be required.
 Qualifications 
Excellent communication rapport-building skills.
Proficiency in Korean and English (spoken and written).
Willingness to work from home for 6 months and relocate to Johor Bahru thereafter.
Strong analytical skills.
Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting-related issues.
Able to take Management direction and cascade to staff.
Strong coaching skills.
Provide ...
                

Job Details

Location George Town, Penang
Job Type Full-time
Category Business Operations Specialists
Posted February 22, 2026
Deadline April 03, 2026

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