Quality Analyst

Job Summary:

The DX Quality Analyst reports to the manager of the DX Quality Management Office (QMO) under the Digital Transformation (DX).

The DX Quality Analyst plays a crucial role in both Transaction Monitoring Quality Control (QC) and Quality Management (QA). Ensuring individual transactions adhere to established COPC guidelines for Business Critical, End User Critical and Process Insights Critical. Reviewing and analyzing individual transactions for accuracy, completeness, and compliance with predefined criteria. Identifying and flagging suspicious or potential errors or mistakes in the transactions. Investigating flagged transactions to determine root cause and resolve issues. Reporting on transaction trends and anomalies. Maintaining the overall quality and effectiveness of the organization’s business processes in accordance with ISO 9001:2015. Developing and implementing Quality Assurance (QA) plans and procedures. Identifying and mitigat...