Quality Analyst

This role is for one of the Weekday's clients

Min Experience: 2 years

Location: Bengaluru

JobType: full-time

We are seeking a detail-oriented and process-driven Quality Analyst to oversee quality, compliance, and customer experience across outbound operations. In this role, you will collaborate closely with Operations, Training, and Business teams to ensure consistently high standards in customer interactions within a fast-paced, growth-focused environment.

Requirements

Key Responsibilities

• Conduct audits of outbound calls and related operational processes to ensure adherence to quality and compliance standards
• Evaluate customer interactions in Hindi and regional languages, providing structured and actionable feedback to agents
• Identify training gaps through quality audits and partner with Training and Operations teams to implement corrective measures