QA & Training Specialist

As a Training & QA specialist in the APAC CJ Team, you will play a vital role in shaping the team's learning culture, driving operational excellence, and ensuring high-quality, compliant service delivery across the region. In this dual-capacity role, you will be responsible for developing and delivering impactful training programs while also overseeing key aspects of operations policy, quality assurance, and compliance.

Manila | In-Person | Full Time

What you'll do 

• Deliver onboarding, upskilling, and refresher training programs for CJ Customer Care associates using blended learning formats (e-learning, live sessions, workshops, scenario-based learning) and digital tools such as Centrical.
• Assess learner needs and tailor training content and delivery methods to accommodate diverse learning styles, ensuring a supportive, respectful, and inclusive learning environment.
• Evaluate training effectiveness through KPIs (completion rates, performan...