QA Supervisor

Overview

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a QA Supervisor to join our growing company.

Job Responsibilities

• Supervise and coach QA Analysts to ensure accurate and consistent evaluations
• Conduct regular quality audits, call/chat/email reviews, and calibration sessions
• Ensure quality standards, policies, and procedures are consistently followed
• Analyze quality data, trends, and root causes to identify improvement opportunities
• Collaborate with Operations, Training, and Leadership to address performance gaps
• Support onboarding and ongoing development of QA team members
• Ensure compliance with internal guidelines,...