About the Role
- At least 2 years experience in QA (Quality Assurance) with React, React Native, JEST (Firebase, SQL experience also desirable)
- Write automated tests for automated testing for React Native (JEST etc)
- Help reproduce technical bugs/issues and ensure resolution of these.
- 50% of the time communicate with customers using our customer service messenger (live chat) to resolve technical issues and answer technical inquiries.
- Offer technical customer support to existing users of UTAK.
- Give feedback to tech team on how to improve the customer experience so the apps are more user friendly and reduce friction for customers.
- Help customers install and update software to the latest version on their own devices as well as find answers to hardware issues e.g. printers, barcode scanners, customer display screens.
- Liaise with the dev team about technical issues/bugs and anything that needs to be escalated. Take charge for ensuring the...
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