About the Role
Job ID: 3414
Location: Panabo
Company: Davao Light and Power Co., Inc.
Department: DLPC North Davao Customer Services Department
Employment Type: Project Based
Work Arrangement: On‑Site
Job Description
The Project Staff - Customer Service Representative is responsible for ensuring the timely updating of cases related to Complaint – Erroneous Consumption through tickets and customer requests. This role also includes processing billing adjustments due to erroneous readings.
Job Responsibilities
- Monitor cases related to Complaint – Erroneous Consumption
- Ensure proper filing and retrieval of documents (Service Contracts)
- Create FA/FO for inspections due to miscodes and illegal reconnections
- Process billing adjustments due to high consumption (HighCon) and erroneous readings
Job Qualifications
- College graduate of any business‑related course
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