Full-time
Project Manager ( Escalation)
Posted by SkySun • sahibzada ajit singh nagar, punjab, India
About the Role
Project Manager – US Solar Operations (Escalations & Customer Success)
Location: Mohali (Work From Office)
Shift: Night Shift (US Shift)
Working Days: 5.5 Days a Week
Salary: Up to ₹9 LPA
Job Overview
We are looking for an experienced Project Manager to handle high-priority customer escalations across our US-based solar operations. The role requires managing complex customer situations, driving cross-functional resolutions, and ensuring a positive customer experience throughout the project lifecycle.
Key Responsibilities
- Handle L2/L3 and Final Escalation calls from US customers.
- Resolve customer concerns related to project delays, billing disputes, inspections, permitting, and scheduling issues.
- Coordinate with Scheduling, NTP, Inspection, and Project Management teams to drive timely resolutions.
- P...
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