Full-time
Project Based MSP Engineer
Posted by Microgenesis Business Systems • Clark Freeport Zone, Gitnang Luzon, Philippines
About the Role
- Handling escalated issues from the service desk.
- Performing basic network troubleshooting and diagnostics.
- Assisting with the configuration and deployment of network devices.
- Monitoring network performance and identifying potential issues.
- Providing support for daily routine health checks of firewall and SD-WAN connectivity before banking hours begin.
- Documenting all network configurations and changes.
- Assisting in the implementation of network security measures.
- Conducting initial analysis of network incidents and escalating as needed.
- Supporting end users with network-related issues.
- Providing onsite support for firewall and SD-WAN devices at store locations and offsite ATMs.
- Scheduling regular maintenance visits to ensure optimal performance.
- Responding promptly to onsite support requests.
- Performing troubleshooting for firewall and SD-WAN devices.
- Coordinatin...
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