Program Service Coordinator

The Program Service Coordinator will interface with program applicants over the phone, by web chat, and e-mail, responding to program general inquiries, and providing quality service and insight into the process.

Accountabilities

• Provides help to program members and prospective members, in a contact center that operates from 8:30am to 5:00pm, using live-agent chat, web chat, and online fax/mail.
• Ability to handle a high volume of incoming calls.
• Supports families throughout the entire registration and intake process.
• Follows an established process to facilitate consistent registration of eligible program applicants.
• Answers questions and provides information about the program application and applicant eligibility for services and program.
• Uploads, tracks, saves, and updates applications, when required.
• Contributes to the verification of applications against internal and external databases.
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