Program Manager
Posted by DXG Global Solutions Pvt Ltd • Sahibzada Ajit Singh Nagar, Punjab, India
About the Role
Experience Required: 8–10 Years
About the Role
We are seeking an experienced and dynamic Program Manager to lead and oversee operations for WWUGL. The ideal candidate will bring strong BPO domain expertise, proven leadership capabilities, and the ability to manage large cross-functional teams while maintaining exceptional client relationships.
Key Responsibilities
Lead end-to-end program operations within the BPO environment
Manage and mentor Managers, Team Leads, and support teams including Helpdesk and Service Desk professionals
Drive operational excellence, performance metrics, and service delivery standards
Act as the primary point of contact for client interactions and stakeholder communications
Ensure SLA adherence, quality benchmarks, and continuous process improvements
Provide strategic di...
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