Program Manager

Responsible for all regional program management activities within the designated sectors. Ensures effective resolution of customer escalations in the After Sales environment. Ensure customer requirements are being met, provide performance reporting, and support new business implementations as required.

Ensure Program Management is driving the customer relationship and performance of regional solutions for MNC Customers in the After-Sales environment to increase customer loyalty and retention, as well as ensuring KPIs and performance targets are met and exceeded. Support the RKAM/CRM activities when required.

Reports to - Customer Services Head

Accountabilities

 Key activities

Customer Organisation

• Initiate the development (and drive the implementation) of service improvement and/or cost reduction initiatives to meet or exceed...