Program Manager - IT

Responsibilities:

Incident Response Leadership:

• Lead the detection, triage, investigation, containment, and remediation of cybersecurity and privacy-related incidents.
• Serve as the central coordinator for major incidents involving PHI/PII exposure, ransomware, insider threats, or unauthorized access.
• Use technology suite including SIEM, DLP, EDR etc.  for threat detection, analytics and action taking.

Breach & Regulatory Compliance:

• Maintain documentation for incident timelines, decisions, and mitigation activities in ServiceNow .

Tooling, Playbooks & Workflow Automation:

• Improve playbooks for recurring incidents for pragmatic risk management and remediation
• Leverage ServiceNow to manage incident workflows, escalation paths, SLA tracking, evidence handling, and audit trail documentation.
• Integrate threat intelligence fe...