PROGRAM ANALYST

Summary This position for The Defense Information Systems Agency is at Letterkenny Army Depot, Pennsylvania; Mechanicsburg, Pennsylvania . Responsibilities Develops plans with concepts, procedures, and guidance to implement the organization's customer support programs and achieve objectives. Reviews programs to enhance support and cost-effectiveness. Supports negotiations, business development, evaluates SLD satisfaction, and monitors IT support programs. Helps develop customer interface policies, prepare new work proposals, and create processes to measure customer satisfaction. Resolves support agreement issues and customer problems. Assists customers in defining functional requirements and develops proposals to meet them. Troubleshoots operational problems, performs cost-benefit analyses, and presents proposals. Helps customers make cost-trade-off decisions. Requirements Conditions of Employment Qualifications Time in Grade: For entry at the GS-12 level, status applicants must have s...