Production Support Engineer

Job Summary:

Reporting to the Development Manager for the Development Team, the Application Support Engineer will be responsible for implementing, maintaining and supporting .NET applications and processes used to support the Business.

Responsibilities

• This is an L3 support role.
• Part of development team which addresses the technical issues. The candidate will handle the most difficult problems, do the code changes, research and develop the solution for challenging new or unknown issues.
• Support the application in production, attend to requests/issues received via email or phone call from the customers on a priority basis
• Tracking, reporting and building up of knowledge base for various types of incidents.
• Tracking and checking for pending issue status and taking an action accordingly
• Attend each mail received from the customer and revert with functional or technical resolution
• Handlin...