Description
Roles and Responsibilities
Provide L2 & L3 level of support in 24x7 environment. Eyes on Glass for Mail & Ticket monitoring. Good customer service via emailing/chat/phone Follow Documented processes and procedures. Daily follow ups, proper update and positive closure of tickets. 100% Availability in the designated shift. Taking ownership of Critical, pending and unassigned work. Lead by example approach.
Primary Skills
Strong English language proficiency is must. Well versed with ITIL framework. (Incident, Change, Problem management Project tasks) Excellent hand on Linux experience (Ubuntu, Redhat) Cloud management and administration experience (AWS, Azure, CP, etc.) Proficient in devops/deployment tools like Ansible, Docker, Kubernetes, Ticket tool...