full-time
Production Support Engineer– Amazon Connect & CCAAS
Posted by Miratech • Hamilton, Ontario, Canada
About the Role
Job Description
We are seeking a Production Support Specialist/Site Reliability Engineer (SRE) with deep expertise in Amazon Connect (CCaaS). This is a production-focused role. You will ensure reliability, stability, and operational excellence for mission-critical contact center environments through proactive monitoring, live troubleshooting, and automation.
Responsibilities:
- Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis.
- Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools.
- Investigate issues across AWS services, networking, APIs, and integrations.
- Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB.
- Develop visual process flows
Ready to Apply?
Submit your application today and take the next step in your career journey with Miratech.
Apply Now