Production Support Engineer 3

Master Incident/Ticket Handling and ITIL processes
o Capability to investigate cases by correlating application behavior, application logs and configuration setup to customer questions.
o Reservation, Inventory, Ticketing knowledge, hands-on experience is a needed.
Fluent English
o Listening/Reading: Can understand with ease everything heard or read. Can understand a wide range of demanding, longer texts, and recognize implicit meaning. Can summarize information from different spoken and written sources.
o Speaking: Can express him/herself spontaneously, fluently and precisely, differentiating finer shades of meaning even in more complex situations.
o Writing: Can produce clear, well-structured, detailed text on complex subjects.
Others:
o Multicultural approach, responding to our Scandinavian customer base expectations
o Customer centricity: customer and customer satisfaction are the heart of our business
o Accountability, Autonomy and Pro...