Production Support Analyst

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Responsibilities

• Suitability to undertake the responsibilities mentioned above at the required level
• At least 5 years of experience in production support, application support, or a related role
• Proficiency in troubleshooting and root cause analysis, knowledge in SQL, PL/SQL, familiarity with database management, and experience with monitoring tools
• Strong problem-solving abilities, excellent communication skills, ability to work under pressure, and effective time management
• Relevant experience in providing ITSM using ITIL best practices
• Preferably with experience in handling Microsoft SharePoint based applications
• Proficiency in Datadog or other cloud-based monitoring tools for performance analysis
• Must have experience with Azure DevOps (Boards, Test Plans, Repos/Git, Pipelines)
• Must have experience in Agile, e.g., Scrum or Kanban
• Ce...