Full-time

Product Sustenance Engineer

Posted by Eurofins • Heredia, Heredia Province, Costa Rica

📍 Heredia, Heredia Province 🕒 February 28, 2026

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About the Role

Job Description
Job Description
Responsibilities:
The position is for an operational (run) group. Support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to eESB (Eurofins Enterprise Service Bus ) services over cloud architecture
Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area.
As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate.
Regular business hours schedule Mo...
                

Job Details

Location Heredia, Heredia Province
Job Type Full-time
Category Computer Occupations
Posted February 28, 2026
Deadline April 09, 2026

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