Product Support Technical Specialist

Product Support Technical Specialist – Club Division

Location: Markham, Ontario

Role Type: Backfill Role (Regular Full‑time)

Schedule: 37.5 hours/week

Salary: Expected base salary range $60,000 - $70,000 CAD, depending on experience and qualifications.

Responsibilities

• Troubleshoot common technical issues such as activations, installs, printing issues, and common errors.
• Troubleshoot client technical issues (networking/hardware, permissions).
• Serve as Tier 2 escalation point between clients and Jonas.
• Run SQL scripts, create queries, and review system logs.
• Trace software to determine root causes of issues.
• Keep clients informed of progress and provide follow‑up as necessary.
• Collaborate with other departments or offices to expedite resolutions.
• Promote and maintain a high‑quality, professional, ser...