Product Support Engineer
Posted by Cornerstone OnDemand • Kraków, Lesser Poland Voivodeship, Poland
About the Role
Product Support Engineer
This role is Hybrid, Krakow OfficeThe Product Support Engineer provides frontline technical and functional support for Cornerstone’s solutions. You’ll combine problem-solving, communication, and customer empathy to deliver an outstanding support experience across multiple channels.
You are energized by troubleshooting, passionate about helping people, and comfortable learning complex SaaS applications. As a key member of our Support team, you will advocate for customers while ensuring expectations and SLAs are consistently met.
This role supports customers through a variety of channels, including phone and Salesforce cases.
In this role you will...
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