Product Support Engineer , GCS - CSO : Philippines, Cebu

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.

Opportunity Overview

• Manages customer requests and product escalations
• Provide product support to NPI, new installations, and all active installed base
• Coordinate and support PUP and PIP activities at international sites as needed
• Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Cebu Repair Team, and Product Engineering
• Create and provide Product Training Documents and Procedures to field team
• Travel for Training, Support, and Installation activities in assigned region
• Potential travel to customer sites to assist in resolving complex issues
• Other product support and customer support assignments as required
• Cre...