Product Support Engineer

The Company

We’re working with a growing national organisation that’s making a real difference across Australia. With staff numbers increasing in recent years, they’re now looking for a Product Support Engineer to support and improve the systems and products that staff rely on day to day.

The Role We’re looking for a Product Support Engineer to provide technical support across a range of core business products and applications (CRM, HR, Marketing, LMS, etc.). In this role, you will focus on deeper technical troubleshooting, data investigation, and working closely with the internal technical team to resolve issues and improve how systems are used across the business.

What you’ll be doing

• Supporting staff across multiple offices and remote sites around Australia.
• Acting as a technical escalation point for product and application issues.
• Troubleshooting application behaviour, configurations, and dat...