Product Support Analyst

Overview

The Product Support Analyst role at Infor is to serve as a key member of the customer support team, providing technical assistance and solutions to users of Infor software products. You will troubleshoot product issues, ensure timely resolution of customer inquiries, and collaborate with cross-functional teams including development, QA, and product management to deliver a world-class support experience.

Responsibilities

• Use analytical and problem-solving skills to investigate and resolve customer issues reported through a ticketing system.
• Deploy and configure middleware infrastructure such as Apache, WebLogic and WebSphere, as well as RDBMS systems such as PostgreSQL, Aurora, Oracle and SQL Server to replicate customer issues as needed.
• Support the entire product including Time & Attendance, Scheduling and Cognos, covering issues ranging from application issues to installation/configuration and performan...