Product Support Analyst

Job Description

We are a global software provider in the fintech industry and are seeking a Production Support Analyst to join our support division based in Tunis. The successful candidate will be responsible for providing exceptional support to our primarily North American-based financial sector clients. Responsibilities: •Resolve client issues related to application use and configuration at all levels of architecture, including the database, application servers, and front-end workflows.•Report software issues to internal escalation points (including development/Product..) through documented processes and procedures, including replicating the issue when possible.•Gain a thorough understanding of the client's business needs to be able to support them effectively.•Provide prompt and accurate responses to clients within defined SLAs.•Prioritize client incidents and manage multiple issues simultaneously.•Utilize Linedata's proprietary issue management tool...