Product Support Analyst I

Description

Responsible for the analysis, replication and resolution from simple to high complexity problems, follow up of incoming Cases serving as Frontline Support customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.

Provides Technical support through different communication channels using advanced software and diagnostic tools, as well as recommends best business practices to customers on the application usability and system maintenance.

Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams according to the appropriate defined service level agreements.

Responsibilities:

• Under direct supervision, conducts logical analysis of customer issues a...