Product Operations Manager

Position Title : Product Operations Manager Location : Mexico City Key Responsibilities: User Lifecycle Management : Develop localized acquisition/activation/retention/monetization strategies (via local channels, partnerships, personalized initiatives) aligned with Mexican user habits. Product Operations : Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team. Data & Performance : Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights. Compliance & Risk : Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws); coordinate with risk teams to control default rates. Cross-Team Collaboration : Align with local sales/marketing/partners; act as a liaison between regional HQ and local teams to share market insights. Qualifications: 3 years in fintech product ...