Product Manager — Customer Feedback & Discovery

About the Role

We are looking for a Product Manager to own customer feedback systems and discovery research for the Self‑Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities.

This role reports to the Director of Self‑Service and works closely with Integration Managers, Customer Success, Support, and Product teams.

Responsibilities

Feedback Systems

• Design and operate structured feedback intake
• Route actionable items to relevant team members
• Produce monthly closed‑loop reports

Customer Discovery

• Conduct regular partner interviews
• Apply jobs‑to‑be‑done methodology to understand underlying needs
• Map pain points across the partner journey
• Validate feature requests and prioritization hypothesesDocument success stories and use cases

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