Product Assurance Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Own product-level assurance for assigned product lines by defining assurance scope and acceptance criteria, validating product experience through continuous assurance testing and failure scenario reviews, analyzing assurance findings, and escalating risks and recommendations to support product quality and customer experience.

Duties And Responsibilities

• Define Product Assurance scope and acceptance criteria by specifying product constructs, customer journeys, experience expectations, and priority failure scenarios for assigned product lines.
• Define and maintain comprehensive assurance coverage across product behavior, entitlement, provisioning, charging, and customer experience, covering happy paths, edge cases,...