Procurement Helpdesk

Job Description

Assist the users on requisitions process, purchase orders, contracts and other documents vital to the purchasing function

Supporting critical L3 PO re-open activity

Track and administer team's performance, by providing useful insights to the Team Manager and team

Work with the team, Process Owners and Product teams to fix the issue within the process

Maintain internal process documents and keep it updated

Reduce manual processing time, automate procurement processes, achieve through standardization, Waste reduction, quality of work, and draw important insights that improve the procurement process

Maintain Quality scores. Sustain and improve CSAT score

Be a SME of the process and tackle all the process queries

Improve end user experience by removing red tape and improving the SCM systems and processes

Effective back up for the Team Lead and support Manager when required