About the Role
Description
Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group.
- Quality Metrics
- Productivity
The Role
Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including:
- Customer Service scores/ratings
- Quality Metrics
- Productivity
Skills Group 1 Processor
A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM.
- Auto ID issuance
- Basic midterm renewals
- Cert Holder Clean-Up - for small to mid-sized accounts
- Basic certificate renewal - for small to mid-sized accounts
Proficiency in these activities is supported by training in the following:
- Complet...
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