Process Transformation Expert
Posted by Cpus Engineering Staffing Solutions Inc. • Pickering, ON, Canada
About the Role
We are currently requesting resumes for the following position : Process Transformation Expert
Number of Vacancies : 1
Level : MP5
Job ID: 24 – 074
Duration : 7 months
Hours of work: 35
Location : 889 Brock Road, Pickering (100% Remote)
Job Overview
Engage with various service delivery teams in Corporate Services to redesign their service delivery and support them in building their program governance which includes SLAs, OLAs, Process Maps, KPIs, Knowledge Management, etc. Leverage Service Now platform to deliver the service where applicable.
Responsibilities:
- Evaluate Existing Service Delivery: Conduct a comprehensive assessment of the current service delivery process, including customer touchpoints, operational workflows, an...
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