Process Trainer

Role: Sr. Executive-Training (Must have GDS exp)

Location: Alabang, Muntinlupa City

Mode: Work from Office

JOB PURPOSE:

This role is mainly responsible to gauge communication skills of trainees, monitoring calls and ensuring high level of communication skills are developed for associates. Secondary responsibilities include providing feedback, conducting refresher training, and developing action plans to enhance the communication and soft skills standards to meet and exceed operational metrics pertaining to communication and customer service.

MAJOR CHALLENGES: Describe the major challenges you face in carrying out your job, and what you do in order to overcome them. • Absenteeism – manage absenteeism in respective classes • New Hire Attrition – reviews attrition trends and develops action plans for employee retention • Improper Batch Size – Sometimes too small and sometimes too big • Training Slots not available • Dependencies ...