Process trainer

Key Responsibilities:
Conduct new hire induction and process training for airline reservations, ticketing, reissuance, fare rules, schedule changes, cancellations, baggage policies, etc.
Deliver comprehensive GDS training (Amadeus / Galileo / Sabre / Worldspan)
Design and update training modules, SOPs, reference guides, GDS job aids, etc.
Conduct knowledge assessments & maintain documentation.
Coordinate with Operations, Quality, Workforce, and Client Training Teams.
Required Qualifications:
Graduate in any discipline (mandatory).
1–4 years of relevant training experience in a contact center environment.
Mandatory hands-on experience with GDS : Amadeus / Galileo / Sabre / Worldspan (minimum one system required).
Core Skills Required:
Good communication skills (verbal and written).
Strong training delivery and facilitation skills.
Proficiency in at least one GDS system with ability to teach practical commands.
Ability to simplify complex airline...