Training & Development Responsibilities
Facilitate new hire, BAU workflow trainings, communication & soft skills trainings by utilizing the content, presentations, and visual aids. Plan classroom trainings, e-learnings, and other computer-aided instructional technologies, simulators, conferences, and workshops. Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System. Evaluate trainees throughout training by administering assessments and activities, followed by feedback. Check logistical requirements (classroom booking, training material, etc.) before beginning a program to ensure smooth implementation. Participate in client calls regarding updates on new products and development. Training Need Identification
Conduct training needs evaluation and knowledge enablement activities for new joiners and BAU operators. As...