Process trainer

Responsibilities:
- To train & coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement.
- To be cross skilled in other LOBs of the business as per requirements
- To support the business by maintaining suggested/ required login hours
- To deliver New Hire Training to the new employees following company/client training Manuals
- To gauge the post training performance of agents trained for 0-90 days period.
- To be responsible for Process Training Yield
- To evaluate and provide feedback to the training manager on amendments to the training material.
- To analyze the training needs, design and deliver appropriate programs and evaluate their success.
- Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients.
- To provide feedback to consultants on the quality of their work i...