About the Role
Purpose Document, optimize, and translate customer journeys and internal workflows into AI-ready process formats to support automation, SmartAgent training, and operational transformation across clients. Additionally, proofread other process specialist guides to ensure accuracy and adherence to processes.
Key Responsibilities:
● Map existing customer and operational processes into standardized AI Journey Templates.
● Identify friction points, process gaps, and automation opportunities.
● Collaborate with AI Builders and Engineers to define handlers, routes, and data payload requirements.
● Ensure consistency and compliance across all process documentation, SOPs, and knowledge bases.
● Conduct validation sessions with Operations, QA, and Clients to ensure process accuracy.
● Proofreading other process specialists' work to ensure SOP adherence.
● Maintain all related trackers, logs, and change records for transparency and audit r...
Ready to Apply?
Submit your application today and take the next step in your career journey with XtendOps.
Apply Now