Full-time

Process Optimization Analyst

Posted by Glovo • Barcelona, Catalonia, Spain

📍 Barcelona, Catalonia 🕒 March 01, 2026

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About the Role

Job Description
YOUR MISSION
The Live Operations Process Optimization Specialist will be responsible for owning and leading the definition, optimization, and automation of Live Operations processes, driving cross-functional initiatives to improve operational efficiency and performance, managing end-to-end process definition and improvement projects, and acting as a subject-matter expert and decision-maker on Live Ops processes within the Process Optimization team.
THE JOURNEY
Define and design E2E Live Operations processes for customer, rider and partner support agents from scratch with limited supervision, including:Understanding global and local AS-IS processesIdentifying pain points and improvement opportunities by diving deep into data and auditsDefining TO-BE processes to drive satisfaction, efficiency, scalability and consistency to Customers, Riders and PartnersCoordinating reviews and alignment with stakeholdersActing as t...
                

Job Details

Location Barcelona, Catalonia
Job Type Full-time
Category Business Operations Specialists
Posted March 01, 2026
Deadline April 10, 2026

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