Process Manager

Customer Operations –CHAT/VOICE- Process Manager 
India- Pune | Full-time (FT) | Customer Operations | Job ID_

Shift Timings – Flexible 24x7 |Management Level – Manager

Specialisation – International BPO, Chat/Voice

eClerx is looking to hire an experienced professional with 6-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. 

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, ...