Full-time
Process Leader, Customer Support - Drive CX Transformation
Posted by IKEA • Pasay, Metro Manila, Philippines
About the Role
A leading home furnishing retailer is seeking a Process and Solutions Specialist (Customer Support) in Metro Manila, Philippines. The successful candidate will optimize customer support processes and implement innovative solutions to enhance service delivery. With a focus on identifying and addressing pain points within customer journeys, the role requires strong analytical skills and a deep understanding of contact center processes. Applicants must have at least 5 years of relevant experience, with familiarity in AI/Automation tools desirable.
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