Process Expert, GBS Operations,

Job Description
This position ensures efficient, effective, and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with various APLL functional teams and will focus on global profile administration and user access control within various APLL systems including, but not limited to, ACSr, LSS, GFF, and ACSf.
Responsibilities
Study LP and clarify customer requirements
Study LP/Manual to understand customer requirements
Clarify with LA/sales any issue found in LP
Identify the need to manage system profiling
Collaborate with other APLL functions/teams whenever there is a need to manage system profiles and/or user access
Make clarifications to understand request details
Coding and maintaining global master data and customer/system profiles in operation systems according to customer and business requirements
manage ACSR, LSS, GFF, and ACSF global master data
manage ACSR, LSS...