full time
Process Excellence Manager (Cebu) | Onsite
Posted by TASQ Staffing Solutions • Cebu City, Central Visayas, Philippines
About the Role
Start Date: ASAP
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule | Restdays: Night Shift – No fixed weekends off
Roles & Responsibilities:
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
- Drive benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profita...
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