Process Excellence
Posted by Proselect Consulting Management Philippines • Cebu City, Gitnang Kabisayaan, Philippines
About the Role
Job Title: Process Excellence Lead
Location: Cebu City, Philippines (Hybrid – 3x onsite per week)
Account Type: Voice Account
Shift: Night Shift
Position Overview:
We are seeking a highly skilled Process Excellence Lead to drive continuous improvement initiatives within our Voice Account operations. The ideal candidate will leverage Lean Six Sigma methodologies to enhance operational efficiency, streamline processes, and ensure exceptional service delivery. This is an exciting opportunity for professionals looking to advance their career in process excellence, with the added benefit of company-sponsored Six Sigma Black Belt Certification.
Key Responsibilities:
- Lead process improvement initiatives across the account to enhance efficiency, quality, and customer satisfaction.
- Analyze existing workflows and identify areas for optimization using Lean Six Sigma principles.
- Develop and implement standardized processes, metrics, an...
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