Process Documentation Analyst

Role Overview

The Project is looking for a mid-level Process Documentation & Training Support Specialist to assist in the rollout of a new core banking platform. This role is focused on producing high-quality operational documentation and providing hands-on support during training and simulation activities to ensure branch and operations readiness.

The specialist will independently develop Job Cards and Desktop Procedures derived from approved business processes, finalized system configurations, and validated UAT or simulation results. These materials will serve as practical, day-to-day references for branch staff, operations teams, and production support during training, conversion, and post-go-live activities.

In addition to documentation, the role will actively support training runs and system simulations by capturing questions, issues, and observat...