Full time
Process Associate - Process Associate - Customer Care
Posted by Genpact • Noida, Uttar Pradesh, India
About the Role
We are inviting applications for the role of Process Associate, Customer Service-Collections
Responsibilities
- Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
- Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
- Inbound & outbound calling
- Provide payment plans basis customer requirement
Qualifications we seek in you
Minimum qualifications
- Graduate (in any stream)
- Excellent Communication Skills...
Ready to Apply?
Submit your application today and take the next step in your career journey with Genpact.
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