Process Associate

Role:
Process Associate – Customer Support (Australian Project)

Location:
Manila, Philippines

Interview Mode:
Via Teams

Duration:
Full-time

Shift:
Day shift (Australian time zone)

Hiring Process:
(Online via Microsoft Teams – 1–2 days)

About the Role

The Senior Associate will manage complex customer interactions, handle escalations, and mentor junior associates while ensuring a high level of customer satisfaction.

This role combines hands-on service delivery with leadership responsibilities, requiring excellent communication, analytical, and problem-resolution skills.

Key Responsibilities

• Handle escalated customer inquiries and ensure timely and effective resolution.
• Support and mentor junior team members to maintain consistent service quality.
• Accurately document all customer interactions and resolutions.
• Identify recurring issues and recommend improvements in pro...