Process Analyst-Operational Excellence

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Business Analyst – Operational Excellence (Six Sigma)

Career Track: Individual Contributor → Process Excellence Leadership

Level: BA II / Senior BA (based on certification)

Reports to: Operations Leadership

Role Purpose

The Business Analyst (Six Sigma) is a strategic architect of efficiency , focused on operational excellence, process optimization, and data-driven improvement . This role goes beyond traditional requirements analysis and is accountable for measurable performance, cost, and quality outcomes .

Key Accountabilities (What You Own)

Operational Excellence & DMAIC

• Lead end-to-end improvement initiatives using DMAIC
• Solv...